Frequently Asked Questions

  1. How do my savings affect the amount of benefit I receive?
  2. When will my benefit begin?
  3. Can I provide photocopies of my documents?
  4. Will all of my rent be used in the assessment?
  5. What is the Valuation Office Agency and what does it do?
  6. My income reduced six months ago - Will my benefit be adjusted because of this change?
  7. Does all of my income count?
  8. A Visiting Officer called on me last week. Is this normal?
  9. My son pays me board. Is this counted as income?
  10. I have just received another application form from you. As my details haven't changed since last year, do I still have to complete it?

1. How do my savings affect the amount of benefit I receive?

The first £6,000 is disregarded and a sliding scale applied up to £16,000. However, we still need to know about all of your savings, as the appropriate amount will be disregarded automatically.

If you have reached the age where you can claim pension credit the first £10,000 is disregarded and a sliding scale applied up to £16,000

If you have £16,000 or more, you do not qualify for benefit unless you are in receipt of the Guarantee Credit element of Pension Credit where there is no capital limit. (External site) For more information, please see our 'Do I qualify?' page.

2. When will my benefit begin?

Benefit normally starts from the Monday after we receive your application form, so it is important there are no delays in returning your application form. However, there are circumstances where benefit may automatically be granted back to an earlier date. For more information, please contact our Backdated Claims page.

3. Can I provide photocopies of my documents?

No, current guidelines state that we must see original documents. Please visit our Verification Framework pages for more information.

4. Will all of my rent be used in the assessment?

Not necessarily. If you are paying your rent to a private landlord (not a Housing Association) and you moved into the property after 1st January 1989, your rent will be assessed under the Local Housing Allowance rules. Details of this included on our Local Housing Allowance page.

5. What is the Valuation Office Agency and what does it do?

The Valuation Office Agency is a separate Government body (not connected to the Council) that decides on a rent figure it considers to be fair for the size of the property and the area it is situated. For more information, please visit our Local Housing Allowance page.

6. My income reduced six months ago - will my benefit be adjusted because of this change?

Yes, although your entitlement will only be adjusted from the Monday after you informed us. For more information, please see our Change of Circumstances page.

7. Does all of my income count?

No. When calculating Housing Benefit we ignore War Pensions, Attendance Allowance and Disability Living Allowance. (External site) However, we still need to know if you receive any of these benefits. If you work, we count wages after tax, National Insurance and half of any payments to a personal pension.

8. A Visiting Officer called on me last week. Is this normal?

Yes, information on this is included on our Verification Framework page.

9. My son pays me board. Is this counted as income?

Set deductions are taken off your benefit depending on the age of your non-dependants and the amount of income they receive. For more information, please visit our Non-dependents page.

10. I have just received another application form from you. As my details haven't changed since I last completed a form, do I still have to complete it?

Yes. Whilst there is no longer a requirement for claimants to complete a renewal form each year, certain claims highlighted by the Department for Works and Pensions must be reviewed.

You may be visited by one of our Visiting Officer and asked to complete a shortened version of the claim form or this form may be sent through the post. This must then be completed and returned to our Benefits section at the Civic Centre as failure to do so could result in your benefit being suspended and later cancelled.

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