Change of Circumstances

You must notify us in writing immediately of any change of circumstances that may affect the amount of benefit you receive. You must also notify us of any change in circumstance that affects you and your partner, as well as any dependent children or non-dependants living with you.

Please browse the links below for information about registering a change of circumstances:

• What changes affect my entitlement?
• Who should I tell?
• How do I notify you?
• OPENGedling

For all other enquiries, please contact our Benefits section at the Civic Centre on (0115) 901 3970 or email housingbenefits@gedling.gov.uk

What changes affect my entitlement?

To avoid missing out on benefit, you must notify us within one calendar month of changes to any of the following:

• If you or your partner stop or start receiving Income Support, Job Seeker's Allowance, Pension Credit or any other state benefits (External sites)
• If you or your partner's state benefits or any other income increase/decrease
• If you or your partner's wages increase/decrease
• If you or your partner's savings or investments increase/decrease
• If the number of people living with you changes
• If any of your children leave school
• If your rent changes
• If you move home
• If you have a child

If in doubt, we recommend you notify us of any other changes that may affect your entitlement. Forgetfulness and innocent oversights are no excuse, as even if you are on a low income you will be asked to payback any incorrectly paid benefit.

Who should I tell?

As well as notifying the Benefit section at the Civic Centre, you must also inform staff working at other relevant offices such as the Department for Work and Pensions, Job Centre Plus or other Council departments. (External sites)

Anyone failing to notify us of a change in circumstance is breaking the law, which we may treat as fraud and lead to you being prosecuted. For more information about our Prosecution Policy, please visit our Benefit Fraud page.

How do I notify you?

To notify us of a change of circumstance, please return the completed form below to the Benefit section at the Civic Centre:

• Change of Income form PDF (100KB)

Alternatively, please return the form below to register a change of address:

• Change of Address form PDF (96KB)

OPENGedling

Our new OPENGedling service allows residents of the borough to access their council tax and benefits information online. For more information, please visit our OPENGedling information pages.

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