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The following page contains advice on how Benefit payments are made to residents of the Borough. Please browse the links below for more information:
More details are also available on the following pages:
For all other enquiries, please contact our Benefits section at the Civic Centre on 0115 901 3970 or email housingbenefits@gedling.gov.uk.
We use Bacs bank transfer to make benefit payments into claimants' bank accounts, as this is generally quicker, cheaper and more secure than making payments by cheque. (External site)
To receive benefit payments, you will need to open a bank account. If you wish to open an account for the purposes of receiving benefit, please visit our Basic Bank Accounts page.
Benefit payments are normally awarded from the Monday following written receipt of your application, with Council Tax Benefit being paid directly onto your council tax account once your claim is processed.
If you qualify for Local Housing Allowance, however, then we make payments on a fortnightly-basis by direct bank transfer. Payments are normally processed two weeks in arrears.
Please note that you may be entitled to claim benefit from before the date of your application providing you have 'good reason' to do so. For more information, please visit our Backdated Claims page.
Payments for new Housing Benefit claims will be made direct to the claimant for as long as they are entitled, except in a small number of cases where the individual is vulnerable or unable to manage their own rent.
In this case, you may request for benefit to be made direct to your landlord. Please visit our Advice for Landlords page for more information.
Our new OPENGedling service allows residents of the borough to access their council tax and benefits information online. For more information, please visit our OPENGedling information pages.
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