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The Housing Services Department knows that the repairs and maintenance service is one of the most important services which is provided. This section tells you how quickly we will do repairs, what repairs we will do, what repairs you are responsible for, how to report a repair and what happens if you cause damage to your home. The responsibility for looking after your home is a joint one. We are responsible for most of the repairs but you are responsible for the internal decoration and some items listed under ‘Your responsibility for Repair".
The table below illustrates the different kind of repairs and also their allocated time that they have to be responded to within.
| Repair Item | Time the repair should be responded to |
| Total loss of electric power | 1 day |
| partial loss of electric power | 3 days |
| unsafe power or lighting socket, or electrical fitting | 1 Day |
| Total loss of water supply | 1 Day |
| Partial loss of water supply | 3 Days |
| Total or partial loss of gas supply | 1 Day |
| Blocked flue to fire or boiler | 1 Day |
| Total or partial loss of space or water heating |
3 Days (Summer) 1 Day (Winter) |
| Blocked sink, bath or basin | 3 Days |
| Tap which cannot be turned on or off | 3 Days |
| Leaking water or heating pipe, tank or cistern | 1 Day |
| Leaking roof | 1 Day |
| Insecure external window, door or door lock | 1 Day |
| Blocked or leaking foul drain, soil or toilet pan, (where there is no other working toilet in the dwelling) | 1 Day |
| Toilet not flushing,(where there is no other working toilet in the dwelling) | 1 Day |
| Loose or detached banister or hand rail | 3 Days |
| Rotten timber flooring or stair tread | 3 Days |
14 days-Door entry system not working (completed within 7 days). Leaking gutters. Door repairs. Window repairs. Repairs to kitchen units. Roof repairs. Replacement of boilers and heating appliances.
99 days-Repairs to fencing, gates etc (Except where there is a risk to Health and Safety). Replacement of kitchen units. Replacement of internal and external doors (Except where the property is not secure). Clearing gutters.
The local authority is responsible for repairs to communal areas in blocks of flats including stairs, door entry systems, communal lighting, landings, communal windows and courtyards.
The local authority deals with repairs to communal areas within Council accommodation such as communal lighting in a block of flats or communal drainpipes to a block of garages.
If you have any questions, please contact us by telephone 0115 9013680 or e-mail housingservices@gedling.gov.uk
The Council has contracted out its repair work to two organisations, so it will not be a Council employee but a contractor who will carry out the repairs on our behalf. All contactors carry identification cards, so be sure to ask, and do not let anyone into your home without the correct identification. If the contractor calls whilst you are out they will leave you a card. Please ring the number on the card to arrange an appointment. If you do not make an appointment within 14 days we will cancel the repair.
All emergency repairs out of office hours should be reported on the following number
0800 096 0306
Please use this number for genuine emergencies only
Emergency repairs are ones which are needed to avoid serious health and safety risks, or prevent serious structural damage to your home.
We will respond to emergency repairs within 24 hours, but will do our best to try to respond within 4 hours of receiving your call. It is often necessary to do a temporary repair to solve your immediate problem and any further work that is necessary will be carried out as soon as possible.
You may be recharged for the cost of repairs where the repair is needed because either
Electricity can be perfectly safe as long as you use common sense and treat it with respect. Remember, if you have any concerns contact the Housing Repairs Team for advice.
If you smell gas, extinguish all cigarettes and do not ignite matches, or use any other naked flame or electrical equipment, i.e., light switches.
Fire is one of the major hazards in the home. Always be aware of fire hazards and never leave children alone in the house.
Apart from the normal domestic needs you must not store in bulk flammable liquids, gases or solids for burning.
Always change gas cylinders or refuel oil and paraffin heaters in open air. Do not smoke while doing this
In the case of an emergency, such as a burst pipe, make sure that you know where to find your stopcock to turn of the water supply at the mains. It is often, but not always, under the sink.
We will service your gas heating system every year to check that it is operating efficiently and safely. This service is very important and we will inform you when your service is due. You must arrange to be in to allow the service to be carried out. We can also give you advice on the effective and efficient use of your system.
Electric and solid fuel systems will be checked when you report repairs. Remember it is your responsibility to ensure that that chimneys are swept regularly in cases of solid fuel systems.
We expect our contractors to carry out repairs without causing too much disruption or nuisance and they should leave your home clean and tidy. To check the quality and appropriateness of repairs, we carry out regular inspections on a sample of all reported and completed repairs. We will also give you a pre-paid satisfaction card once the job has been completed. We would be grateful if you could complete the card and return it so we know if you are pleased or not with the service.
When things go wrong or you feel work that has been carried out is not up to standard, we want to know. Please contact us on the following numbers: 0115 901 3680/3686 or alternatively email us on housingservcies@gedling.gov.uk
Please then follow the Complaint and Compliments procedure. For more information click here to go to Complaints and Compliments.
Adaptations to your home can be provided by Gedling Borough Council to help you live life as fully and independently as possible in your home.
They can be very simple like an extra hand rail or more complex like a stair lift or ground floor toilet facility.
There are agreed procedures and time scales between Gedling and the Nottinghamshire County Council for the provision of adaptations. Click here for more information on this Adaptations to Council Properties
The Government has given tenants a right to compensation if Council's do not carry out some repairs within a set time scale called Right to Repair. You will get compensation if:
When you report a repair, we will tell you if it is covered by the right to repair. If it is and we don't carry out the work within the set time, please tell us. We will then have to do the work within another one, three or seven days, depending on the fault. If we do not carry out the repair within that time, we will pay you compensation.
There is a leaflet explaining the Right to Repair scheme available from the Office for the Deputy Prime Minister at www.odpm.gov.uk
Click here to go to Planned Improvements
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