Housing Service Standards

We have developed a series of service standards with the help of some of our customers from the Tenants Consultation Panel. The service standards are designed to help explain what different services we provide, how we will respond to you, and supply important contact details you may need.

Please download any of the service standards below

• Anti Social Behaviour
• Customer Care
• Ending Your Tenancy
• Estate Management
• Fair Housing
• Homelessness and Housing Options
• Housing Repairs
• Introductory Tenancy
• Leaseholders
• Making A Housing Application
• Major Works
• Rent Service
• Tenancy Management
• Tenant Participation
• Warden Services