DNA and Xtreme Terms & Conditions

Terms and Conditions

The general terms and conditions for using the facilities can be found on the Gedling Leisure Card page, but in addition there are some specific conditions for customers with a DNA or Xtreme membership:

If you pay by direct debit you hold membership for each month that payments are made. Regardless of which day you join payment must be made for a month in advance. Your subsequent payment will be taken from your account at the next appropriate direct debit date (5th or 20th of the month).
If you join between the 1st and the 15th your payment date will be the 5th and between the 16th and the 31st it will be the 20th. You may change your payment date between the 5th and the 20th after we have received your first direct debit payment.
If your direct debit payment is not collected we automatically invalidate your card.
If there is any change in monthly membership rates, prior notice will be given.
You may cancel your membership at any time, please notify your bank and ourselves.
If you cancel your membership and wish to rejoin you will be charged an administration fee to restart your direct debit.
If you wish to suspend your membership you will be charged £5 per month maintenance fee. A brief letter is required to access this option, and 10 days notice is required. Each case will be reviewed on an individual basis. The council’s decision will be final.
If you make an annual payment for DNA you have the facility to suspend your membership once within that period. The duration of that suspension shall be added on to your membership, extending the time to expiry. No refunds can be given.
If your membership payments are not up to date, Gedling Leisure reserves the right to refuse admission.
Where any refunds are necessary, please note these will normally be issued by cheque from Gedling Borough Council, and will require time for processing.

Nine Month Contracts

Financial penalties will be imposed for early termination of the contract. This will depend on the period when the contract is terminated:

0 to 3 months = two thirds of the cost of the remaining contract
3 to 6 months = one third of the cost of the remaining contract
6 to 9 months = £50 straight fee

The council reserves the right to collect any outstanding payment. At the Council's discretion, it may be possible to temporarily freeze a 9-month contract.

Each case will be reviewed on an individual basis, and the Council's decision will be final. Freezing a contract will incur a cost of £5 per month, and the length of suspension will not affect the outstanding time left on the contract.

Free Guest Passes

Each customer joining the DNA scheme will be given 3 free guest passes to be given to friends and family. The guest passes can only be used a maximum of 3 times per person in any 6-month period.