Uncollected Bins

Garden Waste Collection We have a very good record at collecting all bins and boxes within the borough. If you think we have missed your bin or glass box and you were expecting a collection, please contact us and we can re-arrange.

Please do not leave bags or waste next to your black or brown bin as it will not be collected. We will only empty bins that have a closed lid.

If you have extra recycling, please leave it in a bag or box next to your green bin or glass box. If there is a large quantity of extra recycling, for example if you have had a flat-packed kitchen delivered, please contact us so that the bin crew will be expecting it when they reach your property.

Reasons for Non-Collection

There is sometimes a reason why a bin has not been collected. These can include:

The wrong bin is out. We can only collect the bin that is due to be collected. If we collect the wrong items then this risks contamination. We have an online Waste & Recycling to show which bin is due.
Bin is not out. All bins and boxes should be outside of your property by 07:00 on the day of your collection. If your bin is not accessible this will also cause collection difficulties.
Bin or box is too heavy or overfilled. Having a bin that is very heavy will cause damage to our collection vehicle and members of staff collecting waste. Please do not over fill your bin, if you have a lot of waste to dispose of consider your local tip or recycling centre.
Contamination. We provide different bins and boxes for different collections. Please see what goes where page for further information.
Contains trade waste. Trade waste is a separate service to household waste. If we find that household waste is being used for the wrong purpose then this will not be collected.
Bad weather. Inclement weather may mean that it is unsafe for bin crews to leave the depot. Please leave your bin out and we will empty it as soon as we are able. Please note glass boxes will be emptied on the next scheduled collection.