Mark Lane mark.lane@gedling.gov.uk 0115 9013876

The e-government modernisation programme has enabled the Council to put in place a firm ‘electronic’ foundation and will assist in the following areas:

Customer Care

Alongside the re-development of the Council’s Customer Charter consultation on the following Values is underway:

  • I know what services are available and how to get them
  • You are honest, open and transparent about your decision-making
  • You give me value for money
  • You meet my needs first time
  • I am your customer, you listen to me and I know you will take action

Efficiency

The Council is responding well to the efficiency agenda and this is reflected within the Annual Efficiency Statement. The Audit Commission has scored the Council at grade 3 for the Use of Resources assessment. This assessment looks at how effectively the Council manages and spends the funds available to it. This score is considered a good result, and all departments will which criteria can be improved upon in the future.

Local Government Reform & Shared Services

The White Paper promised for June 2006 will clearly be critical. Meanwhile, the Lyons Review, chaired by former Nottinghamshire County Council Chief Executive Sir Michael Lyons and reviewing funding and functions of all local authorities, has published summary papers urging councils to promote local debate on these issues.

Cabinet Members and the Senior Management Team have considered the future of local government, and what Gedling would propose to do in the event of a restructure. Some agreement was reached, which will inform discussions with other District Councils.

The Council has established relationships with other Councils and Agencies. Options for the delivery of Shared Services is a constant agenda item.

Transformational Government

The Council is well placed to respond to the proposals outlined within the November 2005 Paper.

Local DirectGov Programme

The Council is engaged with the programme and recognises the ‘Channel’ as a ‘place to turn for the latest and widest range of public information, providing an easy access point for all public services. It offers a place to interact with central and local government and reduces the frustration of dealing with multiple government sources’

 Gedling Borough Council http://www.esd.org.uk/esdtoolkit/ 2006 2005-12-31T00:00:00+00:00 2006-03-31T00:00:00+01:00 2006-03-31T00:00:00+01:00 2006-03-31T00:00:00+01:00 Parents/guardians to apply online for school places for children for the 2007 school year. The admissions process starts about a year before the beginning of the school year, e.g. September 2006 for 2007 entry. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. Online access to information about educational support services that seek to raise the educational attainment of Looked After Children. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. Development of an Admissions Portal and / or e-enabled telephone contact centre to assist parents, carers and children in their choice of, and application to local schools false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. Agreed baseline and targets for take-up of online schools admissions service and educational attainment of Looked After Children. true This is the responsibility of Nottinghamshire County Council. One stop direct online access and deep linking to joined up A-Z information on all local authority services via website or shared telephone contact centre using the recognised taxonomy of the Local Government Category List (see www.laws-project.org.uk ). false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 In Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal. The Partnership have adopted the Laws Metadata taxonomy (currently LGCL version 1.02). Local authority and youth justice agencies to co-ordinate the secure online sending, sharing of and access to information in support of crime reduction initiatives in partnership with the local community. false 2002-03-31T00:00:00+00:00 2003-04-01T00:00:00+01:00 2004-12-20T00:00:00+00:00 Part of the Gedling Crime and Disorder Reduction Partnership arrangements and in conjunction with the Countywide ‘Jupiter’ Project. Appropriate data cleansing (Data Protection) undertaken prior to general release of information. Close working with Nottinghamshire County Council who are at the forefront of development work to enable the online sending, sharing of and access to information in support of crime reduction initiatives in partnership with the local community. Empowering and supporting local organisations, community groups and clubs to create and maintain their own information online, including the promotion of job vacancies and events. false 2004-06-01T00:00:00+01:00 2004-06-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 Options in Partnership with the Nottinghamshire e-Government Group using the development opportunities presented by the Nottinghamshire Portal. Nottinghamshire County Council’s Web Site contains a database (Pinpoint), which provides information about local Clubs and Organisations. A Nottinhgamshire tourism web site is currently being developed by the Notts Destination Management Partnership (Experience Nottinghamshire) and will contain an events diary The Council is working in partnership with Nottinghamshire County Council towards the development of web pages targeted to young people within Gedling Agreed baseline and targets for customer satisfaction and efficiency savings between the supplying organisations on shared community information initiatives. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Public access to online reports, minutes and agendas from past council meetings, including future meetings diary updated daily. false 2004-01-01T00:00:00+00:00 2004-06-01T00:00:00+01:00 2005-03-31T00:00:00+01:00 The Council has implemented the AKS E-Genda Committee Administration System including the ‘Citizen Access’ module which incorporates an 'Alert' facility. Providing every Councillor with the option to have an easy-to-manage set of public web pages (for community leadership purposes) that is either maintained for them, or that they can maintain themselves. false 2004-01-01T00:00:00+00:00 2004-06-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 This is part of the Elected Member development Plan. Initially, the Council will deploy the functionality available within the Committee Administration System. A facilitated process will enable the publication of information not covered by the Committee Administration System. Citizen participation and response to forthcoming consultations and decisions on matters of public interest (e-consultation), including facility for citizens to sign up for email and/or SMS text alerts on nominated topics. false 2004-01-01T00:00:00+00:00 2004-06-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 Using the Committee Administration System, with Citizen email alerts and use of the Councils eForms Package for On-Line Consultation Establishment of multimedia resources on local policy priorities accessible via public website (e.g. video & audio files). false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2006-03-31T00:00:00+01:00 For example, the Council’s Improvement Plan will be available in ‘audio’ format and can be ordered from the Web Site The Counci is implementing the 'ReadSpeaker' product which will enable the delivery of Web Site Content by spoken word. Agreed baseline and targets for e-participation activities, including targets for citizen satisfaction. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Online public reporting/applications, procurement and tracking of environmental services, includes waste management and street scene (e.g. abandoned cars, graffiti removal, bulky waste removal, recycling). false 2004-01-01T00:00:00+00:00 2005-06-01T00:00:00+01:00 2007-03-31T00:00:00+01:00 To assist with this outcome the Council is implementing the ESRI Local View Product. Local View provides an Internet based single point of access for the Citizen to view information and submit fault reports within a GIS Environment. The Council will not be able to fully comply with this Priority util decisions involving the use of CRM or Customer Contact Tracking products have been made. The Council is committed to 'Customer Service' and anticipate that the deployment of a CRM solution may be one of the outcomes of an externally facilitated working group established by the Deputy Chief Executive to review Customer Service Options. Online receipt and processing of planning and building control applications. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2005-09-30T00:00:00+01:00 In conjunction with the Caps Uniform 7 Spatial System, and ‘Citizen Access’ facilities provided by the National Planning Portal and the Resolution Submit-a-Plan Product for Building Control Public access to corporate Geographic Information Systems (GIS) for map-based data presentation of property-related information. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2006-03-31T00:00:00+01:00 To assist with this outcome the Council is implementing the ESRI Local View Product. Local View provides an Internet based single point of access for the Citizen to view information and submit fault reports within a GIS Environment. Sharing of Trading Standards data between councils for business planning and enforcement purposes. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. Use of technology to integrate planning, regulation and licensing functions (including Entertainment Licensing and Liquor Licensing) in order to improve policy and decision-making processes around the prevention of anti-social behaviour. false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2006-03-31T00:00:00+01:00 Using the Caps Integrated Uniform 7 Spatial System, which operates from a central Local Land & Property Gazetteer and aids Service delivery for Planning, Building Control, Environmental, Estates Management, Private Sector Housing and Land Charge functions. Subject to any Legal barriers and making use of any relevant National Project outcomes Agreed baseline and targets for take-up of planning and regulatory services online, including targets for customer satisfaction and efficiency savings. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Appropriate online e-procurement solutions in place, including as a minimum paperless ordering, invoicing and payment. false 2004-01-01T00:00:00+00:00 2005-04-01T00:00:00+01:00 2006-12-31T00:00:00+00:00 Current activity in support of this Priority include: Web-based ordering arrangement with a partner Supplier (Irongate) for specified goods and anticipates both efficiency and cost benefits The Council has has commenced the upgrade of all the Corporate Legacy Systems. These include the ‘Financial Management’ products and replacement applications will include Paperless Ordering and e-Procurement integration options The Council is a member of the Nottinghamshire Procuremrnt Forum who have aquired the Lloyds TSB Market Place product. The product may be made available to Districts - consideration of this is being pursued The Council has to appointed a Procurement Officer in partnership with Rushcliffe Borough Council The Council is currently reviewing its Corporate Procurement Strategy. Establishment of a single business account (i.e. a cross-departmental 'account' run by the local authority whereby businesses are allocated a unique identifier that can be stored and managed via a corporate CRM account facility supporting face-to-face, website and contact centre transactions). false 2004-01-01T00:00:00+00:00 2005-04-01T00:00:00+01:00 2007-03-31T00:00:00+01:00 The Council is committed to 'Customer Service' and anticipate that the deployment of a CRM solution may be one of the outcomes of an externally facilitated working group established by the Deputy Chief Executive to review Customer Service Options. The Council has commenced the upgrade all the Corporate Legacy Systems. These include the ‘Financial Management’, Revenues and Resource products. The replacement applications will provide a foundation for e-procurement, workflow and CRM integration opportunities. Using these facilities the Council will then be able to consider how to establish single business accounts for all dealings. Regional co-operation on e-procurement between local councils. false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2004-12-31T00:00:00+00:00 The Council is a member of the Nottinghamshire Procurement Forum, which is lead by Nottinghamshire County Council. The ability to deliver will depend on the Regional Centre of Excellence priorities and facilities. Nottinghamshire County Council have selected a Package for e-Procurement (Lloyds TSB Market Place) via an on-line catalogue could be made available to Districts - consideration of this being pursued The Council is currently reviewing its Corporate Procurement Strategy. Access to virtual e-procurement 'marketplace'; true Unable at this stage to determine until the Service delivery methods have been agreed and fully implemented Inclusion of Small and Medium Enterprises (SMEs) in e-procurement programme, in order to promote the advantages of e-procurement to local suppliers and retain economic development benefits within local community; true Unable at this stage to determine until the Service delivery methods have been agreed and fully implemented Agreed targets (please specify) for efficiency savings by December 2005, including the % of undisputed invoices paid in 30 days (BVPI 8). true BVPI targets established for BVPI 8 Online facilities to be available to allow payments to the council in ways that engender public trust and confidence in local government electronic payment solutions (e.g. email receipting/proof of payment, supply of automatic transaction ID numbers). false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 The Council already provides a number of electronic methods of payment including Internet, Direct Debits and Telephone and continually reviews how Systems can be expanded to cater for common payment methods. Delivery of 'added value' around online payment facilities, including ability to check Council Tax and Business Rate balances online or via touch tone telephone dialling. false 2004-01-01T00:00:00+00:00 2004-12-01T00:00:00+00:00 2006-09-30T00:00:00+01:00 The Council has almost completed the upgrade all the Corporate Legacy Systems. These include the IBS ‘Revenues’ products and replacement applications will include options for ‘Citizen Access’ solutions. The current timetable for the implementation of the web modules may go beyond the e-government deadlines Demonstration of efficiency savings and improved collection rates from implementation of e-payments. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 The Council benefits from the existing facilities in place and constantly monitors the return on the investments made. Registration for Council Tax and Business Rates e-billing for Direct Debit payers. false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2006-09-30T00:00:00+01:00 The Council has commenced the upgrade all the Corporate Legacy Systems. These include the IBS ‘Revenues’ products and replacement applications will include options for ‘e-billing’ solutions The current timetable for the implementation of the web modules may go beyond the e-government deadlines Provision of facilities for making credit or debit card payments via SMS text message for parking fines (mobile phone). true Unable at this stage to determine until the Service delivery methods have been agreed and fully implemented Adoption of smart cards as standard for stored payments (e.g. replacing swipe cards). true Unable at this stage to determine the Service delivery methods have been agreed and fully implemented Agreed baseline and targets for reductions in unit costs of payment transactions. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Online renewal and reservations of library books and catalogue search facilities. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. Online booking of sports and leisure facilities, including both direct and contracted-out operations. false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2005-03-31T00:00:00+01:00 The Council has upgraded the Corporate Leisure Management System. ‘On-line’ booking facilities are an integral part of the new product sets Integrated ICT infrastructure and support to ensure the consistent delivery of services across all access channels (e.g. web, telephone, face to face) based on e-enabled back offices and smart card interfaces for council library, sports and leisure services. false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2006-12-31T00:00:00+00:00 The Council has an established integrated IT infrastructure, which is constantly being expanded and adapted to meet the needs of the Organisation. Future developments including the upgrade of the Corporate ‘Legacy’ Systems and the Telecoms Switch will enable future integration and e-enablement of back office functions. The Council has yet to determine a strategy for the expansion of the current use of Smart Card technology which presently is in partnership with Nottinghamshire County Council Transport Scheme Agreed baseline and targets for take-up of library, sports & leisure services online, including targets for customer satisfaction and efficiency savings. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Online facilities to be available to allow the public to inspect local public transport timetables and information via available providing organisation, including links to 'live' systems for interactive journey planning. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. From 1st April 2005 the Highways Agency became the responsibility of Nottinghamshire County Council. Online public e-consultation facilities for new proposals on traffic management (e.g. controlled parking zones (CPZs), traffic calming schemes), including publication of consultation survey results. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. From 1st April 2005 the Highways Agency became the responsibility of Nottinghamshire County Council. On-line consultation can be enabled for local traffic management issues in conjunction with the County Council. E-forms for parking "contravention mitigation" (i.e. appeal against the issue of a penalty charge notice), including email notification of form receipt and appeal procedures. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2006-03-31T00:00:00+01:00 Using the Council’s Corporate e-Forms solution GIS-based presentation of information on roadworks in the local area, including contact details and updated daily. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 To assist with this outcome the Council is implementing the ESRI Local View Product. Local View provides an Internet based single point of access for the Citizen to view information and submit fault reports within a GIS Environment. In adition , this is primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the ottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. From 1st April 2005 the Highways Agency became the responsibility of Nottinghamshire County Council. In addition, EMPRESS is a regional pilot which provides this function Agreed baseline and targets for customer satisfaction and efficiency savings. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented E-enabled "one stop" resolution of Housing & Council Tax Benefit enquiries via telephone, contact centres, or via one stop shops using workflow tools and CRM software to provide information at all appropriate locations and enable electronic working from front to back office. false 2003-04-01T00:00:00+01:00 2004-01-01T00:00:00+00:00 2007-03-31T00:00:00+01:00 Activity in support of this Priority includes: Fully operational ‘purpose-built’ One-Stop-Shop facilities in place covering all Council Services including those provided by the County Council. The Council is committed to 'Customer Service' and anticipate that the deployment of a CRM solution may be one of the outcomes of an externally facilitated working group established by the Deputy Chief Executive to review Customer Service Options. Online facilities to be available to allow citizens or their agents to check their eligibility for and calculate their entitlement to Housing & Council Tax Benefit and to download and print relevant claim forms. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 The National Benefits Project is expected to provide ‘eligibility and entitlement calculators’ Other options are to use facilities to those provided by our Partner Councils for example Mansfield District Council who operate a web-based third-party calculator. The Council plans to publish a ‘downloadable’ version of the Benefits Claim form Mobile office service using technology to offer processing of Council Tax and Housing Benefit claims directly from citizens homes. false 2003-01-01T00:00:00+00:00 2003-04-01T00:00:00+01:00 2003-12-31T00:00:00+00:00 Achieved using Laptops, Mobile phone cards for remote connection to back office system and portable scanners. Agreed baseline and targets for turnaround in processing of Council Tax and Housing Benefit claims (BVPI 78) and renewals. true BVPI targets established for BVPI 78 Pre-qualification of Council Tax and Housing Benefit claimants for other eligible entitlements (e.g. school uniform grants, free school meals), including pre-filling of relevant claim forms. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Comprehensive and dedicated information about access to local care services available over the web and telephone contact centres. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Primarily the responsibility of Nottinghamshire County Council. Direction pointer for the Citizen in Partnership with the Nottinghamshire e-Government Group using the Nottinghamshire Portal An ‘indexed’ search facility (refreshed daily) will refer the Citizen to ‘correct’ published information on Partner sites. In addition, full engagement with the ‘Local DirectGov’ Programme. Remote web access or mediated access via telephone (including outside of standard working hours availability) for authorised officers to information about individual 'care packages', including payments, requests for service and review dates. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Joint electronic ‘Supporting People’ protocols in placeJoint electronic protocols being developed for ‘children as risk’ using a system called ‘Mapper’This is primarily the responsibility of Nottinghamshire County Council with whom the Council will work with to facilitate Systems to support joined-up working on children at risk across multiple agencies. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Joint electronic ‘Supporting People’ protocols in placeJoint electronic protocols being developed for ‘children as risk’ using a system called ‘Mapper’This is primarily the responsibility of Nottinghamshire County Council with whom the Council will work with to facilitate Joint assessments of the needs of vulnerable people (children and adults), using mobile technology to support workers in the field. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 Joint electronic ‘Supporting People’ protocols in placeJoint electronic protocols being developed for ‘children as risk’ using a system called ‘Mapper’This is primarily the responsibility of Nottinghamshire County Council with whom the Council will work with to facilitate Agreed baseline and targets for customer satisfaction, including improvement in numbers of users/carers who said that they got help quickly (BVPI 57). true This is primarily the responsibility of Nottinghamshire County Council. Email and Internet access provided for all Members and staff that establish a need for it. false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 The Council is consulting on its Home Working Policy. Corporate facilities in place and continually evolving to include as many Members and staff as possible All Members offered Laptops/PCs for remote access to the Councils network. Where requested, emails are redirected to 'home' addresses. The Council is implementing the first phase of its Remote Access Strategy. Initially, access to Outlook across the Web, support for Home Working and the connection of Remote Sites are being established. The Councils Sheltered Housing complexes have been identified as 'in need of basic technology' ICT support and documented policy for home/remote working (teleworking) for council members and staff. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 The Council is consulting on its Home Working Policy. The Council is implementing the first phase of its Remote Access Strategy. Initially, access to Outlook across the Web, support for Home Working and the connection of Remote Sites are being established. The Councils Sheltered Housing complexes have been identified as 'in need of basic technology' Access to home/remote working facilities to all council members and staff that satisfy the requirements set by the Council's published home/remote working policy. false 2004-01-01T00:00:00+00:00 2004-12-01T00:00:00+00:00 2005-12-31T00:00:00+00:00 The Council is consulting on its Home Working Policy. Corporate facilities in place and continually evolving to include as many Members and staff as possible All Members offered Laptops/PCs for remote access to the Councils network. Where requested, emails are redirected to 'home' addresses. The Council is implementing the first phase of its Remote Access Strategy. Initially, access to Outlook across the Web, support for Home Working and the connection of Remote Sites are being established. The Councils Sheltered Housing complexes have been identified as 'in need of basic technology' Establishment of e-skills training programme for council members and staff with recognised basic level of attainment (e.g. European Computer Driving Licence, British Computer Society Qualification "e-Citizen"). false 2003-01-01T00:00:00+00:00 2003-04-01T00:00:00+01:00 2004-03-31T00:00:00+01:00 The Council has a Corporate and Member Training Programme, which includes e-skills modules. Agreed targets for baseline and efficiency savings arising from the introduction of new ways of working. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Self-service or mediated access to all council services outside standard working hours via the Internet or telephone contact centres (i.e. available for extended hours outside of 9am-5pm Monday to Friday). false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 The Council has a Corporate Web Site where details of all Services are available 24/7. Building on the foundation of the provision of information, the Council is now turning its attention to the requirements for interactive Services. The Council provides an out-of-hours emergency telephone service. Implementation of a content management system (CMS) to facilitate devolved web content creation and website management. false 2002-10-01T00:00:00+01:00 2002-12-01T00:00:00+00:00 2003-04-01T00:00:00+01:00 The Council has implemented the Obtree C4 Content Management System in Partnership with the Nottinghamshire e-Government Group. The solution has enabled the Council to devolve the responsibility to content creation and maintenance and uses the same product set for the Intranet Adoption of ISO 15489 methodology for Electronic Document Records Management (ERDM) and identification of areas where current records management policies, procedures and systems need improvement to meet the requirements of Freedom of Information (FOI) and Data Protection legislation (see www.pro.gov.uk/about/foi/map-local.rtf). false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2006-03-31T00:00:00+01:00 One of the Councils major IEG themes is the introduction of Corporate ERDM System and is in the process of implementing a solution. Conformance with level AA of W3C Web Accessibility Initiative (WAI) standards on website accessibility (see www.w3.org/WAI). false 2003-01-01T00:00:00+00:00 2003-06-01T00:00:00+01:00 2004-12-20T00:00:00+00:00 The Council constantly monitors the requirements of the W3C accessibility initiatives and is level AA compliant in accordance with the automatic validation facilities available on-line. The Council regularly reviews the areas requiring manual validation makes every effort to ensure compliance. Compliance with Government Interoperability Framework (e-GIF), including the Government Metadata Standard (e-GMS) (see www.egifcompliance.org & www.govtalk.gov.uk). false 2003-01-01T00:00:00+00:00 2003-04-01T00:00:00+01:00 2004-12-20T00:00:00+00:00 The Council has an active, ongoing programme of system upgrades and have adopted, in Partnership with the Nottinghamshire e-Government Group, the Laws Metadata taxonomy (currently LGCL version 1.02) . The Council is aware of the emerging IPSV taxonomy and is considering various options in conjunction with Partners. Agreed baseline and targets for efficiency savings based around improved accessibility of services and information. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Online publication of Internet service standards, including past performance and commitments on service availability. false 2004-01-01T00:00:00+00:00 2005-04-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 The Council's Internet Service Standards are pubished and reviewed periodically Monitoring of performance of corporate website, or regional web portal, between 2003/04 and 2005/06 in order to demonstrate rising and sustained use, as measured by industry standards including page impressions and unique users. false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2005-01-31T00:00:00+00:00 The Council uses the “Advanced Web Statistics” package for the Corporate web sites. Information provided by the package is provided and updated in summary format on the Councils Web Site. Establishment of internal targets and measures for customer take-up of e-enabled access channels. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2006-03-31T00:00:00+01:00 Initialy, targets for Web Pages visited, eForms used, ePayments made and On Line Planning Applications submitted are being reviewed. Adoption of recognised guidelines for usability of website design (see www.laws-project.org.uk). false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-20T00:00:00+00:00 The Council complies with the published guidelines for website usability and design Agreed baseline and take-up targets for migration of local authority business to e-access channels (e.g. web, telephone contact centres, Interactive Digital TV, mobile telephone) by 2005/06, including efficiency savings. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Systems in place to ensure effective and consistent customer relationship management across access channels and to provide a 'first time fix' for citizen and business enquiries, i.e. using a common database, which holds customers records, to deliver services across different channels, and enabling joined-up and automated service delivery. false 2004-01-01T00:00:00+00:00 2005-06-01T00:00:00+01:00 2007-03-31T00:00:00+01:00 The Council is committed to 'Customer Service' and anticipate that the deployment of a CRM solution may be one of the outcomes of an externally facilitated working group established by the Deputy Chief Executive to review Customer Service Options. All email and web form acknowledgements to include unique reference number allocated to allow tracking of enquiry and service response. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2007-03-31T00:00:00+01:00 To assist with this outcome the Council is implementing the ESRI Local View Product. Local View provides an Internet based single point of access for the Citizen to view information and submit fault reports within a GIS Environment. The Council is committed to 'Customer Service' and anticipate that the deployment of a CRM solution may be one of the outcomes of an externally facilitated working group established by the Deputy Chief Executive to review Customer Service Options. 100% of email enquiries from the public responded to within one working day, with documented corporate performance standards for both email acknowledgements and service replies. false 2004-01-01T00:00:00+00:00 2004-10-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 The Council has established procedures Integration of customer relationship management systems with back office activity through use of enabling technology such as Workflow to create complete automation of business process management. false 2004-01-01T00:00:00+00:00 2005-06-01T00:00:00+01:00 2007-03-31T00:00:00+01:00 The Council is committed to 'Customer Service' and anticipate that the deployment of a CRM solution may be one of the outcomes of an externally facilitated working group established by the Deputy Chief Executive to review Customer Service Options. Facilities to support the single notification of a change of address, i.e. a citizen should only have to tell the council they have moved on one occasion and the council should then be able to update all records relating to that person to include the new address. false 2004-01-01T00:00:00+00:00 2005-06-01T00:00:00+01:00 2006-03-31T00:00:00+01:00 Using the Councils eform solution in the first instance pending the deployment of a CRM solution Agreed baseline and improvement targets for the percentage of public enquiries about council services resolved at first point of contact and efficiency savings resulting from investment in customer relationship management and workflow technology. true Unable at this stage to determine baseline and targets until the Service delivery methods have been agreed and fully implemented Appointment of people to the following key local e-government functions in your Council (see http://www.idea-knowledge.gov.uk/idk/aio//206757): true false i) Member & officer e-champions false true 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 Portfolio Holder for e-Government and Member Services and Head of Personnel & Organisational Development ii) e-government programme manager false true 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 IT Projects Team manager iii) customer services management false true 2002-01-01T00:00:00+00:00 2005-01-01T00:00:00+00:00 2006-03-31T00:00:00+01:00 The Council has a One-Stop-Shop Manager The Council is committed to 'Customer Service' and an externally facilitated working group has been established by the Deputy Chief Executive to review Customer Service Options. Inclusion of competency development of the above key functions and training for staff affected by e-Government projects, within the Council's workforce development planning (for more information about the e-capacity Building Programme see http://www.lamip.org/MicroSites/eCapacityBuilding/Pages/TemplateUser.aspx?PageType=StandardContent&XSL=standardcontent&Key=1) false false 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2006-03-31T00:00:00+01:00 Training needs are identified and delivered for each Project Establishment of an e-delivery programme board false false 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 The Councils Senior Management Team are the e-delivery programme board. The Council has recently created a Corporate Group to lead Stratigic ICT development. Use of formalised programme & project management methodologies (e.g. PRINCE2, MSP) to support e-delivery programme false false 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 The Council uses Project Management methodoligies. A pragmatic approach based on Prince II is used to implement ICT related Projects Documentation/agreement of corporate risk management strategy for roll-out of local e-government, including regular review of risk mitigation measures false false 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2005-09-30T00:00:00+01:00 The Council has a Corporate Risk Management Group led by the Head of Finance. The Councils Corporate Project Plan Pro-forma covers Risk Assessment and includes a section to cover the factors which may influence whether the Project is conmpleted or influence outcomes being secured A Corporate Risk Register is maintained by the Council which is overseen by the Manager of Resource Services Use of customer consultation/research to inform development of corporate e-government strategy false false 2002-01-01T00:00:00+00:00 2002-02-01T00:00:00+00:00 2005-09-30T00:00:00+01:00 The Council conducts periodic consultation as appropriate. A major consultation exercise conducted as part of the Best Value Communications Review contributed to the Councils major electronic service delivery themes. More recently consultation with the Citizen informed the Councils Access Channel Strategy. Establishment of policy for addressing social inclusion within corporate e-government strategy false false 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2006-03-31T00:00:00+01:00 The Councils values include: ‘Be inclusive and listen to the views of local residents and stakeholders’. & ‘Promote equality and accessibility in delivering our services’ Identification of the specific needs of the most disadvantaged groups and exploring how Information Communication Technologies (ICT) can help to address these needs (see http://www.socialexclusion.gov.uk/page.asp?id=583) false false 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2006-03-31T00:00:00+01:00 The Councils values include: ‘Be inclusive and listen to the views of local residents and stakeholders’. & ‘Promote equality and accessibility in delivering our services’ Appointment of officer(s) to lead on corporate governance of information assets and information legislation (e.g. Freedom of Information Act), including information sharing and data quality audit procedures false false 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 2002-01-01T00:00:00+00:00 Head of Legal and Democratic Services Establishment of Public Services Trust Charter re the use of personal information collected to deliver improved services, including data sharing protocol framework (see http://www.dca.gov.uk/foi/sharing/toolkit/lawguide.pdf & http://www.govtalk.gov.uk/documents/eTrustguidegovtalk.rtf) and designation of an Information Sharing Officer false false 2002-01-01T00:00:00+00:00 2003-01-01T00:00:00+00:00 2005-12-31T00:00:00+00:00 Data sharing protocols under current consultation for Crime & Disorder and Anti Social Behaviour. Data sharing in progress in respect of National Fraud Initiatives. Lead Officer - Head of Legal & Democratic Services Establishment of partnerships for the joint (aggregated) procurement of broadband services false false 2005-06-01T00:00:00+01:00 2005-09-30T00:00:00+01:00 2010-12-31T00:00:00+00:00 The Council is keeping a watching brief on other Organisations who are driving this initiative for example the East Midlands Development Agency. However, the general availability of domestic broardband facilities within the areas covered by the Council would suggest that no futher action is required Engagement with intermediaries re addressing issues of take up and efficiency in the delivery of e-government services (e.g. Citizens Advice Bureaux) and including intermediaries component of Government Connect (see http://www.govtalk.gov.uk/documents/intermediaries_policy_document.pdf & http://www.govconnect.gov.uk/ccm/portal) false false 2005-06-01T00:00:00+01:00 2005-09-30T00:00:00+01:00 2008-12-31T00:00:00+00:00 Current activity includes engagement with Nottinghamshire County Council, Gedling Primary Care Trust and the Netherfield Access Centre in joint Service delivery through Gedling One Stop. Compliance with BS 7799 on information security management false false 2004-01-01T00:00:00+00:00 2005-01-01T00:00:00+00:00 2005-09-30T00:00:00+01:00 The Councils security policy is based on the principles of BS7799 and has been approved by District Audit. The policy is under constant review Implementation of Benefits Realisation Plan for delivery of local e-government programme strategic objectives false false 2005-06-01T00:00:00+01:00 2005-09-30T00:00:00+01:00 2005-09-30T00:00:00+01:00 The Council is committed to benefits realisation in the longer term The Council anticipates using the the tool kits available through the outputs from the e-Government National Projects to assist with this task Completion of mapping of Local Government Services List transactions against approved security levels (0-3) (see http://www.esd.org.uk/standards/lgsl/lgsl.doc & http://www.authentication.org.uk/levels.asp & http://e-government.cabinetoffice.gov.uk/assetRoot/04/00/22/40/04002240.doc) false false 2004-01-01T00:00:00+00:00 2004-04-01T00:00:00+01:00 2006-09-30T00:00:00+01:00 Ongoing development - The Council uses the Electronic Service Delivery Tool Kit. This will be a logical extension to the work of the existing BVPI 157 Project Group Planned compliance to HMG Security and authentication frameworks through commitment to citizen, employee and volunteer account registration in Government Connect (see http://www.govconnect.gov.uk/ccm/portal) false false 2005-06-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group Compliance with an independent trust scheme approval process designed to provide assurance for individuals and companies using or relying upon e-business transactions (see www.tscheme.org) and which will work with Government Connect (see http://www.govconnect.gov.uk/ccm/portal/) false false 2005-06-01T00:00:00+01:00 2005-12-31T00:00:00+00:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group Use of Government Connect (see http://www.govconnect.gov.uk/ccm/portal/) to support: true false i) personalisation & registration for services categorised at security levels '0' and '1' through the citizen account false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group ii) adoption of Unique IDentifiers (UIDs) and associated standards, as designated in Government Connect false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008?, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group iii) the bereavement journey & closing of accounts (see http://www.cabinetoffice.gov.uk/regulation/pst/projects/mad/bereave.asp) false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008?, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group iv) citizen & business authentication for services for services categorised at security levels 0-3 false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008?, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group v) registration & authentication of employees for internal and cross-agency services false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008?, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group vi) corporate approach to collection of e-payments false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008?, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group vii) cross agency secure transactions (Government to Government) false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group viii) account structures for citizens, businesses, property, voluntary & community bodies, schools and parishes false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group ix) common XML schema and frameworks for performance management, Local Strategic Partnerships and Local Area Agreements (where in place) false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group x) GC Register (see http://www.govconnect.gov.uk/ccm/woss-demo/the-programme.en) false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008?, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group xi) GC Exchange (see http://www.govconnect.gov.uk/ccm/woss-demo/the-programme.en) false true 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group Government Connect (see http://www.govconnect.gov.uk/ccm/portal/) back office connection in place (Department Interface Server) false false 2006-09-30T00:00:00+01:00 2007-04-01T00:00:00+01:00 2008-12-31T00:00:00+00:00 Anticipate that the Council will commit, without obligation, to involvement with Government Connect. Likelihood that the use of Government Connect will be compulsary by 2008, Partnership approach encouranged - under investigation through the Nottinghamshire e-Government Group Enable Directgov (see www.direct.gov.uk) to deeplink into service pages on local authority websites, by providing & maintaining URL data, based on Local Government Service & Interaction lists, standard schemas and formats, as directed by the Local Directgov programme (see http://www.localegov.gov.uk/localdirectgov/ieg5) false false 2005-10-01T00:00:00+01:00 2005-10-01T00:00:00+01:00 2005-11-30T00:00:00+00:00 Following instructions issued via the Local Directgov Programme Reciprocal connection to Directgov (see http://www.direct.gov.uk) from corporate website and partnership portal(s) false false 2004-04-01T00:00:00+01:00 2004-04-01T00:00:00+01:00 2005-05-31T00:00:00+01:00 From the Home Page of the Council's re-designed Corporate Website. Introduction of Digital Interactive TV services (see http://www.digitv.org.uk) false false 2007-04-01T00:00:00+01:00 This is not part of the Council's current Access Channel Strategy. The Council will review the situation periodically and will take account of available technology and Citizen demand. Establishment of dedicated telephone contact centre(s) services false false 2005-01-01T00:00:00+00:00 2006-04-01T00:00:00+01:00 A Pilot telephone contact centre for revenues and benefits to be established, October 2006. In addition, the Council is committed to 'Customer Service' and an externally facilitated working group has been established by the Deputy Chief Executive to review Customer Service Options. A possible outcome is the introduction of an integrated Front Office for face to face and enhanced telephone contact facilitated by a CRM solution. Compliance with Freedom of Information Act 2000, including responding to requests for information from individuals within a reasonable time period (see http://www.lcd.gov.uk/foi/foidpunit.htm & http://www.pro.gov.uk/recordsmanagement/access/default.htm) false false 2004-01-01T00:00:00+00:00 2004-01-01T00:00:00+00:00 2004-12-31T00:00:00+00:00 Corporate Project Team led by the Head of Legal & Democratic Services. The Council utilises a solution, developed in-house, to record and administer FOI requests. Regularly-maintained link from Local Land & Property Gazetteer (LLPG) to National Land & Property Gazetteer (NLPG) (see http://www.nlpg.org.uk) false false 2003-01-01T00:00:00+00:00 2003-10-01T00:00:00+01:00 2004-04-01T00:00:00+01:00 Using the Caps Uniform System Local Land & Property Gazetteer (LLPG) linked to Customer Relationship Management (CRM) systems false false 2005-01-01T00:00:00+00:00 The Council is committed to 'Customer Service' and an externally facilitated working group has been established by the Deputy Chief Executive to review Customer Service Options. Primary Environmental, Planning, Housing, and Legal Systems currently operate alongside the LLPG. The Council is currently linking the LLPG with the Integrated IBS Revenues System. Establised and planned interaction with the LLPG will enable the Council to unlock the full potential with a CRM solution in the future Connection to National Land Information Service (NLIS) at Level 3 (see http://www.nlis.org.uk) false false 2003-01-01T00:00:00+00:00 2004-07-01T00:00:00+01:00 2006-06-30T00:00:00+01:00 Using the Caps Uniform System Introduction and maintenance of an online service directory for Children's services for professionals working with children & young people, and allowing public access where possible (for further information see http://www.dfes.gov.uk/isa) false false 2004-04-01T00:00:00+01:00 2004-04-01T00:00:00+01:00 2004-12-20T00:00:00+00:00 Joint electronic ‘Supporting People’ protocols in placeJoint electronic protocols being developed for ‘children as risk’ using a system called ‘Mapper’This is primarily the responsibility of Nottinghamshire County Council with whom the Council will work with to facilitate Providing information false 99 5681 278 278 Collecting revenue false 96 5675 13 13 Providing benefits & grants false 92 5680 15 15 Consultation false 98 5676 10 10 Regulation (such as issuing licenses) false 90 5682 8 8 Applications for services false 96 5673 102 102 Booking venues, resources & courses false 88 5674 3 3 Paying for goods & services false 91 5677 8 8 Providing access to community, professional or business networks false 98 5679 10 10 Procurement false 86 5678 1 1 Total true 97 2001 2002 2002-03-31T00:00:00+00:00 true 2002 2003 2003-03-31T00:00:00+01:00 true 2003 2004 2004-03-31T00:00:00+01:00 true 2004 2005 2005-03-31T00:00:00+01:00 true 2005 2006 Authorities should base their annual BVPI 157 actuals on the position at the 31st March in each financial year (i.e. year end), including the end of programme position for 2005/06. 2006-03-31T00:00:00+01:00 true 23 23 23 23 145 145 255 255 278 278 4 4 4 4 6 6 6 6 13 13 9 9 9 9 12 12 12 12 15 15 0 0 0 0 1 1 1 1 10 10 0 0 0 0 0 0 1 1 8 8 0 0 0 0 9 9 21 21 102 102 0 0 0 0 0 0 0 0 3 3 0 0 0 0 0 0 1 1 8 8 0 0 0 0 7 7 8 8 10 10 0 0 0 0 0 0 0 0 1 1 Local Service Websites true false false false true Page impressions (annual) false false true false true Unique users, i.e. separate individuals visiting website (annual) false false false true true Number of e-enabled payment transactions accepted via website false false false false true Number of change of address notifications accepted via website false false false false true Number of planning applications accepted via website (including through the Planning Portal) false false false false true Comment false true false false true The Council uses the 'awstats' Web Stats package. The figures for 04/05 have been apportioned using data collected over 7 months. The forecast increase is 10%. The Councils Revenues Manager has provided the figures for Payments and Address Changes - The forecast increase is 10% Telephone (i.e. telephone interactions where officers can access electronic information and/or update records on-line there and then, including interactions in contact centres) true false false false false Number of e-enabled payment transactions accepted by telephone false false false false false Number of change of address notifications accepted via telephone false false false false false Comment false true false false false The Councils Revenues Manager has provided the figures for Payments and Address Changes - The forecast increase is 10% for Payments and no increase for Address Changes Face To Face (i.e. front-line operations where officers can access electronic information and/or update records on-line there and then, including interactions at reception desks, One Stop Shops & home visits) true false false false false Number of e-enabled payment transactions accepted via personal contact false false false false false Number of change of address notifications accepted via personal contact false false false false false Comment false true false false false The Councils Revenues Manager has provided the figures for Payments and Address Changes - The forecast descrease is 8% for Payments and a 10% increase for Address Changes Other Electronic Media (e.g. BACS, text messaging) true false false false false Number of e-enabled payment transactions accepted via BACS false false false false false Number of e-enabled payment transactions accepted via text message or other electronic form false false false false false Number of change of address notifications accepted via other electronic media false false false false false Comment false true false false false The Councils Revenues Manager has provided the figures for Payments and Address Changes - The forecast incrase is 2% for Payments and a suggestion of possible numbers if the Council uses text messaging as an acceptable method for Change of Address notification Non Electronic (e.g. cash office, post) true false false false false Number of payments accepted by cheque or other non-electronic form false false false false false Number of change of address notifications accepted via non-electronic form false false false false false Comment false true false false false The Councils Revenues Manager has provided the figures for Payments and Address Changes - The forecast descrase is 3% for Payments and a reducing number of 'Change of Address notifications by non-electronic form' 2003 2004 2004 2005 2005 2006 2006 2007 2007 2008 25000 572830 629000 691000 760000 5000 52510 57000 63000 69000 1333 1466 1612 1774 1951 500 550 605 665 732 0 0 5 20 50 5796 6375 7013 7714 8485 1500 1500 1500 1500 1500 58268 53606 49318 45372 41742 1800 1980 2178 2395 2635 271150 276572 282104 287746 293500 116207 118532 120902 123320 125787 0 0 0 100 100 43807 42492 41218 39981 38782 6000 5900 5500 5000 4500 IEG capital grant false false ODPM Local e-Government Support & Capacity Programme capital grant true false your council's nominal pro rata share of ODPM Local e-Government Partnership Programme capital grant allocated in your area true false Nottinghamshire e-Government Partnership Funding financial contribution from public-private partnerships true false The Council has been awarded Grants from the Department of Works & Pensions to assist in the introduction of Document Management and Application System renewal for Housing Benefits resources being applied from internal revenue and capital budgets to implement e-government true false Forecast figures include planned e-Government related Projects other resources (e.g. training) (please specify) true false Corporate ‘e’ Training over and above the amounts included above ODPM e-Innovations Fund capital grant true false financial contributions from other sources of Government funding, such as the Invest to Save Budget (ISB), EU funding true false The Council is unlikely to attract funding from the European Union due to social and economic geography. £11k is Government funding for Crime & Disorder related schemes. This grant will be used to support Corporate GIS. £72k is a proportion of the Planning Delivery Grant - this will support, End to End Planning, Corporate GIS and the roll-out of Document Management TOTAL false true 2001 2004 2004 2005 2005 2006 2006 2007 2007 2008 400000 350000 150000 0 0 0 0 0 81300 0 0 0 0 0 258300 0 0 0 441000 450000 488000 335000 205000 7500 7500 7500 7500 7500 0 0 0 0 0 0 11000 72000 0 0 Corporate services, of which: true false false false false e-recruitment false true false true false The Council has recently aquired the Northgate ResourceLink integrated Payroll/HR solution and has commenced implementation. One of the modules deals with e-recruitment. Futher investigation will be required to determine the the exact efficiency gains in this section e-payments false true false true false The Coucil has established e-Payment methods corporate services efficiencies not covered above false true false true false Details from the Councils Annual Efficiency Statement (Forward Look 2005/06 - 2007/08) Imlementation of replacement Leisure Management System e-Procurement, of which: true false false false false Service specific false true false true false Cross-cutting e-procurement efficiencies not covered above false true false true false Details from the Councils Annual Efficiency Statement (Forward Look 2005/06 - 2007/08) & IEG4 submission Procurement of goods and services at constant prices e-procurement of stationery and Mobile Phones Joint Procurment of IT Systems Procurement of FMS & Payroll/HR Systems at negotiated prices Procurement of FMS System - ongoing costs less than existing Productive time, of which: true false false false false Service specific false true false true false Cross-cutting productive time efficiencies not covered above false true false true false Details from the Councils Annual Efficiency Statement (Forward Look 2005/06 - 2007/08) & IEG4 submission Sickness incentive scheme (AES) Staff reductions already achieved (IEG4) Transactions false false f