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Charging policy

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Charging policy

This policy applies to requests for information made under the Freedom of Information Act 2000 (FOI), the Environmental Information Regulations 2004 (EIR), and the General Data Protection Regulation (GDPR).

The policy does not apply to information if it is reasonably accessible by other means. So if:

  • the Council is obliged to provide the information under some other legislation, or
  • the information is included in the Council’s Publication Scheme;

then the request will be dealt with and charged for in accordance with those provisions.

Requests under the Freedom of Information Act (FOI)

  • The Council is entitled to refuse to answer a request if the cost of complying would exceed the “appropriate limit”. The limit has been set nationally for local authorities at £450. FOI imposes two duties on the Council:
    • to confirm or deny whether it holds the information requested;
    • to communicate the information if it has it.
  • If in unusual and extreme cases, it would cost more than £450 to confirm by itself whether the Council holds the information then the Council is entitled to and will not comply with this duty. In many cases, it will be immediately obvious that dealing with the request will not exceed the £450 limit and will be dealt with without any need for reference to charging.
  • If a request is more complicated and likely to take longer to answer the Council will estimate whether the limit will be exceeded. It will do this by estimating how many hours it will take to do those things that it is permitted to charge for and multiply this by the hourly charge of £25.
  • If the cost of answering the request is more than £450 the Council will decline to comply with it in most cases. In exceptional circumstance, the Head of Service may agree to comply with the request.
  • If the Council receives two or more requests:
    • from the same person, or from different people, who appeared to be
    • acting together or pursuing a campaign;
    • the requests relate to the same or similar information;
    • the requests are received within a space of 60 consecutive working days;
  • then the Council will add the time involved in answering all those requests together to decide whether the £450 limit is exceeded.

The Council will only do this where it has strong grounds for believing that requests have been framed separately in order to avoid the limit. In deciding whether to aggregate the requests the Head of Service or Services involved in dealing with the request will take an overall view of the resources which would have to be committed to answering all the requests and consider refraining from aggregating if, for example, the limit was exceeded by only a very small amount.

  • Where a request would cost less than the £450 limit to comply with the Council will only charge the cost that it expects to incur in:
    • informing the applicant whether it holds the information requested; and
    • communicating the information to the applicant.

This will include the cost of:

  • putting the information in the format requested so far as this is reasonably practicable;
  • reproducing any document containing the information eg photocopy or printing; and
  • postage and other forms of communicating the information.

The costs will be those actually incurred by the Council. So, if for example, the applicant asks for documents to be translated into a different language then you would be asked to pay for the Council’s costs in getting that done. The cost of formatting any requests arising from a disability, such as an answer in Braille, would not be charged for.

  • If a request would cost more than the £450 limit to answer, then the Council will decline to answer it other than in exceptional circumstances. The Council will however discuss with the applicant the possibility of refining the request and resubmitting it in part to bring it below the limit.
  • If after giving advice and assistance the cost of answering the request is still above the limit and the Head of Service dealing with the request decides that there are exceptional circumstances the Council will answer the request on payment of a fee calculated in accordance with the statutory maximum fee.

Requests under the Environmental Information Regulation (EIR)

  • The EIR provide that the Council may make a reasonable charge for the supply of environmental information.
  • No charge will be made for access to any public registers or lists of environmental information held by the Council nor to examine information requested at the Civic Centre.
  • In all other circumstances the Council will make a charge. The charge will be calculated on the estimated cost of making the information available. The estimate will be based on any hourly rate of £25.

Personal Information Requests under the General Data Protection Regulation (GDPR)

  • Where the Council receives a personal information request and the Council deems the request not to be manifestly unfounded or excessive in nature there will be no charge for complying with the request.
  • The Council is entitled to refuse to answer a request that is manifestly unfounded or excessive, particularly if the request is repetitive. Where the Council decides that a request is manifestly unfounded or excessive the Council will usually decline to comply with the request.
  • If in extreme circumstances the Council choose to comply with a request that the Council considers to be manifestly unfounded or excessive Article 12(5)(a) allows the Council to charge a reasonable fee taking in to account the administrative costs of complying with the request. This fee will be calculated on a cost recovery basis and will be charged at;

Time dealing with request


Officer time

£25.00 per hour


Printing, photocopying etc.


No of single sided A4 sheets 

 Minimum Fee

 100 - 149


 150 - 199


 200 - 249


 250 - 299


 300 - 349


 350 - 399


 400 - 449


 450 - 499





  • Where the allowed cost of providing information would be less than £10, the Council will waive any fee payable.
  • Where the Council propose to charge a fee for answering a request, it will issue a fee notice to the applicant stating the fee. The request will not be dealt with until the fee has been paid.
  • If the fee is particularly high, the Council will invite the applicant to discuss ways of reducing the required information or providing it in an alternative format which might meet the applicant’s needs equally well.
  • If payment is made by cheque the day on which the cheque clears will be treated as the day on which the fees are paid.
  • If the actual cost of answering a request proves to be less than the fee charged the Council will refund the excess to the applicant where this is greater than £10.