Many of our phone lines are not working at the moment. Our phone supplier is currently working on the issue to get all lines working as soon as possible. In the meantime, you can email the council via Sorry for any inconvenience.
For pet cremation services email
For trade waste services email

Contact us

Report it online

If you need to report an issue you can do this quickly and easily using our report it page.

By Email

You can contact us by email on but we recommend that you try the website first, as you can now access many of our services online. 

By Phone

0115 901 3901

We are available by phone if you would prefer to talk to one of our advisors. We are currently have an average wait time of 2 minutes. Due to high demand there may be longer wait times on a Monday and at lunch times, please try and be patient with us as we try to answer all of your calls as quickly and accurately as possible.

Speak to us in person

We run an appointment service at the Civic Centre on a Friday, as well as outreach sessions at:

  • Bestwood Miners Welfare - Wednesdays, 10am - 4pm
  • Calverton Core Centre - Thursdays, 9am - 3pm
  • Carlton Methodist Church - Tuesdays, 11am - 3pm

To find out more, visit our Customer Service Outreach page.

By post

Gedling Borough Council
Civic Centre
Arnot Hill Park



Calverton Core

Calverton Core Centre
Collyer Road
NG14 6JX

Please call 0115 847 0551 for an appointment

Open Thursdays 9am – 3pm


Carlton Methodist Church

Carlton Methodist Church
88 Carlton Hill

Open Tuesdays 11am – 2.30pm

Out of hour’s numbers

If you need to contact us out of office hours, please use 0800 096 0306.

This can be for:

  • Dangerous structures
  • Homelessness
  • Spillages
  • Needles
  • Flooding
  • Parks and cemeteries

Media and press enquiries

For all media and press enquiries, contact our Communications Team; email