Revenues and Welfare Support
COVID-19 Information Collection
As the Council reopens its buildings we will collect additional information at the point of entry to assist NHS Test and Trace Service in relation to COVID-19 and following current Government Guidance. On entry to the premises the following information will be collected.
Name, contact details (phone number, email address or address) and time and date of visit.
This information will be held for 21 days after which it will be securely destroyed.
This information will only be shared with NHS Test and Trace Service should they contact the Council and request information in response to a COVID-19 outbreak. The information will not be used for any other purpose or shared with anyone other than NHS Test and Trace.
Gedling Borough Council respects your privacy and is committed to protecting your personal data. This privacy notice explains how we will look after the personal data you may disclose to us in relation to providing Revenues and Welfare Support services.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
The Data Controller
Gedling Borough Council is the Data Controller for any personal data you give to us. Our full details are:
Gedling Borough Council
Civic Centre
Arnot Hill Park
Arnold
Nottingham
NG5 6LU
Telephone: 0115 901 3901
Email: enquiries@gedling.gov.uk
Data Protection Officer
The Council’s Data Protection Officer can be contacted at the address above or by email to dataprotectionofficer@gedling.gov.uk
What Personal Data We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
- Contact Data includes [billing address, delivery address, email address and telephone numbers].
- Financial Data includes [bank account and payment card details].
- Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].
- Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].
- Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
The data we collect depends on the purpose for which the data is collected.
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Purpose/Activity |
Type of data |
How long we keep your data |
Lawful basis for processing (GDPR Article) |
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Council Tax Information |
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Permanent |
Article 6(1)(c) processing is necessary to comply with a legal obligation which the Council is subject to. Without it we will not be able to process council tax collection. Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. |
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Business Rates Information |
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Permanent |
Article 6(1)(c) processing is necessary to comply with a legal obligation which the Council is subject to. Without it we will not be able to process business rate collection. Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. |
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Housing Benefits and Council Tax Support Information |
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Permanent |
Article 6(1)(c) processing is necessary to comply with a legal obligation which the Council is subject to. Without it we will not be able to process housing benefit and council tax support. Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. Special Category Personal Data – Article 9(2)(a) you have given explicit consent. You can withdraw your consent at any time by contacting us.
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Sundry Debtors |
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7 years after last payment |
Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. Special Category Personal Data – Article 9(2)(f) processing is necessary for the establishment, exercise or defence of legal claims by or against the Council.
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Homesearch – Housing Register |
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7 years for those we accept a duty. All those found to be intentional or non-priority will be retained for 2 years. |
Article 6(1)(c) processing is necessary to comply with a legal obligation which the Council is subject to. Without it we will not be able to process homelessness applications. Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. Special Category Personal Data – Article 9(2)(a) you have given explicit consent. You can withdraw your consent at any time by contacting us. |
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Homelessness Applications and Prevention cases |
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2 years + current year. If a financial transaction the information will be held for 7 years. |
Article 6(1)(c) processing is necessary to comply with a legal obligation which the Council is subject to. Without it we will not be able to process homelessness prevention. Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. Special Category Personal Data – Article 9(2)(a) you have given explicit consent. You can withdraw your consent at any time by contacting us. |
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Housing Rents |
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7 years after last payment |
Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. |
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Business Grants (Inc. COVID Business Grants) |
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10 Years |
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Consultation responses (Consultations with public and trade on licensing matter) |
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3 years |
Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest by the Council or in the exercise of official authority vested in the Council. |
What We Do With Your Personal Data
We will use your personal data to:
- To provide Council Tax, Business Rates, Housing Benefits and Homelessness services, all of which are public tasks carried out by the Council;
- Contact you with regard to any matter arising from purpose; and
- Keep you informed of news and forthcoming events occurring within the borough. (Where you have indicated your agreement to this).
- The information provided by you may also be used for the purpose of any other public task carried out by the Council. Public tasks carried out by the council are any function which is carried out in the public’s interest, these function are carried out by the Council’s Revenues and Welfare, Planning Policy, Development control, Public Protection, Finance, Waste, Health and Safety and Economic Growth teams.
Where you require us to make reasonable adjustments to enable us to provide these services to you, we may require further information from you. If this includes information about your physical or mental health, race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions and trade union membership, such information is Special Categories Data and will only be used by us, with your explicit consent, to assess your eligibility for reasonable adjustments and/or the service. The legal basis upon which we do this is set out in Article 9(2)(a) of GDPR (explicit consent). You can withdraw your consent at any time by contacting us. Please note that we may not be able to process your request for reasonable adjustments and/or the service requested if you do this.
Mailing List, Emails, Marketing and Promotions
When subscribing to our mailing list we only ask for your email address, your first and surname. This is used to send you our update emails, to keep you informed about news and events within the Borough. You can unsubscribe at any time by clicking the link at the bottom of any email. Please note that our update emails may include advertising for third parties this content is provided to us by the third party for more information visit our Third Party Advertising page. Your personal information is not shared with third parties for marketing purposes.
How Long We Keep Your Personal Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are set out in the table above.
For the purposes of the mailing list we will keep your information until you unsubscribe.
Who We Share Your Data With (Third Parties)
In order to provide you with a good service we may have to share your personal data with our partner agencies providing services on behalf of Gedling Borough Council. We may also share your data with our software providers to be able to provide I.T support to our computer systems.
Any personal information provided for Business Rates purposes may be shared with other departments within the Council to contact you about business support and advice or send you information about opportunities or services we think may interest you.
If you are placed in Temporary Accommodation and any works are required at the property we may share your contact information with the contractors carrying out the work so that they can contact you to arrange a suitable time to attend the property.
For homelessness prevention and statutory homelessness we may share your personal data with Broxtowe Borough Council and Rushcliffe Borough Council.
Energy Bills Support Scheme and Alternative Fuel Payments information may be shared with the Department for Energy Security and Net Zero (DESNZ) or any other government department responsible for energy bills support and alternative fuel payments in order to monitor coverage, evaluate the effectiveness of the scheme(s), and to ensure accountability of public funds.
Gedling Borough Council are under a duty to protect the public funds it administers and is required under section 6 of the Audit Commission Act 1998 to participate in the National Fraud Initiative (NFI) data matching exercise. We advise Council Tax and Business Rates payers that the data held by the authority in respect of Council Tax payments and benefits and Business Rates will be used for cross-system and cross-authority comparison purposes for the prevention and detection of fraud.
We will also share data with the Office for National Statistics as requested under section 45A of the Statistics and Registration Services Act 2007 for statistical and statistical research purposes.
We will also share information where we are required by law or where we have a specific statutory power to do so. For example, in respect of unfurnished vacant dwellings to assist in bringing them back into use.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service provider to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Gedling Borough Council will not sell, assign, disclose or rent your personal data to any other external organisation or individual unless required to so by law.
Protecting Your Personal Data
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
International Transfer of your Data
We do not transfer or process data outside the European Economic Area unless we have your specific consent or where the nature of the processing requires it (for example, because you have chosen to use an email or other communications service which routes data outside the EEA).
Your Rights
You are in complete control. You can object or withdraw your consent to the use of your personal data at any time. Though in some cases we may not be able to provide your requested service (e.g. collection of council tax, homelessness application) where the information processing is an integral part of the service. We will tell you if this is likely to be the case.
Subject to some legal exceptions, you have the right to:
- request a copy of the personal information Gedling Borough Council holds about you;
- to have any inaccuracies corrected;
- to have your personal data erased;
- to place a restriction on our processing of your data;
- to object to processing; and
- to request your data to be ported (data portability).
To learn more about these rights please see the ICO website.
Please address any such requests to the inforequest@gedling.gov.uk
Complaints
If you are dissatisfied with the way your personal data is being used by the Council we would ask that you contact the Data Protection Officer in the first instance so that we can deal with your concerns. You have the right to complain at any time to the Information Commissioner's Office, the UK supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745
Fax: 01625 524 510