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Garden waste

Already signed up for garden waste collections? We're changing the way we contact you about your bill. We will now be sending renewal bills out by email when your annual payment is due. To set up email billing, please confirm your details online and receive your next bill straight to your inbox, not your letterbox.

Sign up to the Garden Waste Scheme

We'll collect your hedge trimmings, leaves, grass cuttings, plants and weeds from your doorstep every two weeks, saving you time that you can spend in your garden.

Once you've signed up your bin will be will be delivered within 10 working days.

Sign Up 〉

Stickers and Calendars

Once you have subscribed we will send you:

  • A sticker (to prove you have paid for the service for the year) – please write your address on the self-adhesive bin sticker and fix it to the bin, directly underneath the handle. If your sticker gets damaged we will replace it free of charge.
  • A collection calendar – this will also tell you what you can put in your garden waste bin. Your collection day may change between years, and be on a different day from your residual and recycling.
  • A letter – This will contain the terms and conditions of the service, these can also be viewed by visiting our T&Cs page.

We will also issue bins if you have ordered new or extra ones.

Get bin alerts

We will email you every fortnight to remind you to put your garden waste bin out. Just enter your address and select the bin alerts link to get started.

Get bin alerts 〉

Make payment

If you are already a member of the garden waste scheme and have received an invoice to pay, please use our online payment option, or call 0115 901 3901

If you pay by Direct Debit, you do not need to take any further action. 

Pay garden waste invoice 〉

How much does it cost?

Full year (1 April - 31 March ) - £38.

Additional bins for full year - £20.

When is my collection?

Collections are fortnightly from April to March, with no collections in January and February.

You can find when your collection day is by entering your street address. You can also sign up for an email reminder for when your bin is due to be collected. You will also receive a calendar when payment is received. 

Add or remove a bin

If you'd like to add on an extra bin or remove one you can do so by speaking to our Customer Services Team on 0115 901 3901

Moving house

If you're moving house within the borough and you'd like to keep your garden waste service let us know using this form.

Cancel my garden waste collection

If you'd like to cancel your garden waste bin fill out this form.

You can cancel your subscription at any time, however there will be no refunds or reimbursements. The bins provided remain the property of the council and if you cancel the subscription you would have to allow this to be collected from your property. If the bin is not made available for return the council could bill you for the cost of the bin.

Why don’t you collect garden waste all year round?

Garden waste tonnages drop substantially during the winter months. It would not be efficient nor cost effective for our customers to run the service over the winter months.

Can I put vegetable peelings in the brown bin?

We do not accept kitchen organic waste as they are not accepted at our recycling facility. If you wish to dispose of your kitchen organic waste you could home compost.

Why is the service charged for?

To allow us to provide such a service in the current climate a charge must be made. It is fairer to make a charge to the people that use it, rather than add it onto the Council Tax. The Controlled Waste Regulations 2012 allow for a charge to be made.

Are there any concessions?

Because this is an additional service there are no concessionary rates.

What if my bin has not been emptied?

We will only come out to empty a bin that has been ‘missed’ if it was due to our mistake. All bins must be out for collection by 7.00am, (6.00am bank holidays) on the day of your collection, If it has not been emptied by 3.00pm on the scheduled collection day please let us know by completing our missed bin form.

We will check the crews work sheets and vehicle cameras to see if there were any problems. If the bin was not out or the bin contaminated we will not return and we will empty your bin on the next scheduled collection day. If it was an error on our part, leave the bin out and we will return to make the empty within 3 – 5 working days.

Can extra waste be placed at the side of the bin?

We will only collect garden waste if it is presented in the stickered garden bin. If you have a large amount of garden waste, extra bins can be purchased. Extra waste can also be taken to the Household Waste Recycling Centre on Hollinwood Lane in Calverton.

What happens in bad weather?

Our crews work hard to ensure any bins presented on time are emptied. On occasions if the weather is particularly bad a collection may be missed. Every effort will be made to catch up in these circumstances, however it may be necessary for a collection to be suspended. Unfortunately no refunds will be made.

What happens to the waste collected in the garden waste bin?

The waste collected in the garden waste bins is sent to a composting facility in Oxten where it is shredded and composted. Once the process is complete the material is ready to be used on farm land as a soil improver and fertilizer. Unfortunately this is not currently available for sale to the public.

General enquiries

If you need to ask us a question you can using this form